BVTPL uses two key globally acknowledged frameworks; ISO 9000 and the Software Engineering Institute Capability Maturity Model (SEI CMM), to deliver quality services. In addition, we have the Six Sigma and Total Quality Management (TQM) initiatives based on the Malcolm Baldridge National Quality Awards (MBNQA) and European Foundation for Quality Management (EFQM) to drive process quality at BVTPL.

BVTPL BPO has taken the first step towards achieving the Customer Operations Performance Center (COPC) Gold Certification using Six Sigma. The most sought after certification in the customer contact center industry today, COPC has been adopted and implemented in more than 35 countries to date.